CUSTOMER CARE – Bera Design

Free Shipping For All Orders

CUSTOMER CARE

SHIPPING AND DELIVERY 

How fast is your domestic shipping? 

Bera Design provides free shipping for orders that over 1.000 Turkish Liras. We estimated you will receive your order within 5 business days. 

Please note that, we also provide ‘A same day delivery’ option in Istanbul for an additional fee. We work with couriers to deliver this exclusive service. For more information please e-mail us via info@beradesign.com 

How fast is your international shipping? 

Most of our orders are shipped 1-3 days from purchase pending availability and credit verification. Once your order is shipped, we estimate you will receive your order within 7-10 business days of its ship date. Shipping times may vary, but please note that especially for special regions will arrive 2-3 days later than normal. We reserve the right to cancel orders due to shipping restrictions in place worldwide. Customer service will notify you if this any cancellation occurs. 

How much Duties and Taxes will have to pay? 

General shipping fees displayed on our website do not include taxes and import duties. Once your order shipped, the carrier will bill you to pay all import duties, customs and local taxes levied by the country you are shipping to. BERA DESIGN has no control over such charges and cannot predict these extraordinary costs. 

RETURNS AND REFUNDS 

How do I return my order? 

We only accept returns on domestic orders. We are pleased to accept timely returns of new and unused products within 10 business days (only online sales) from the date the order was delivered you. The products must be in the same condition and original packaging. 

International orders are final sale only and may not be returned or exchanged. BERA DESIGN is not responsible for international shipments lost in transit. 

Please allow up to 7 business days for your refund or exchange to be processed. You will receive a confirmation by e-mail when your return or exchange is complete. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. The cost of return will be deducted from your refund. Please note that it might take up to 7 business days for the refund to be received back into your account. 

* Original shipping costs are non-refundable. Duties and taxes are non-refundable. 

Domestic Return Policy (Yurtiçi İade Prosedürü) 

Bera Design, siparişinizin size teslim edilmesinden itibaren 10 iş günü içerisinde, kullanılmamış ve hasar görmemiş ürünlerin iadesini memnuniyetle kabul eder. Ürünü teslim alan müşterimiz, kendi imkanları ile ürünü kargoya verebilir veya Showroom’a teslim edebilir. Ürünlerin geri gönderiminde ortaya çıkacak gönderim ücreti müşterimiz tarafından karşılanır. Daha fazla bilgi için info@beradesign.com adresinden iletişime geçebilirsiniz. 

İade ve değişim talep edilen ürünlerin gönderimi aşağıdaki adrese yapılmalıdır. 

Bera Design 

Teşvikiye Mah. Ahmet Fetgari Sokak. Divan Apt. No:54 D:1 Şişli/İstanbul